FAQ's

Elite Services has some answers to commonly asked questions.

Q: How much does it cost?
A: Fees are based on the size and condition of your house.  The fee for the first clean, or a  one-time cleaning is usually slightly higher than for a cleaning on a regular basis.  Prices also change depending on frequency of your scheduled appointments. You can ask either for an hourly rate or for a fixed rate, which requires an estimate.  Please call for a free estimate today.   

Q: How can I pay for your service?
A: Payment is due at the time of service.  If you are not present during our visit, please leave a check on the kitchen counter top.   

Q: What day and time can you clean my home?
A: We work 24/ 7 and we try to meet your needs. We make every effort to schedule your appointment on the day and time you wish.  Please call us to check our current schedule.   

Q: What if I need to change an appointment?
A: Please call us as soon you know you have to reschedule or cancel.  We appreciate 48 hours notice so that we have time to fill your space with another client.   

Q: Do I have to stay or be at home?
A: It's completely your choice. Many of our customers prefer to come home to an already cleaned house.  Approximately 80% of our clients either give us a key, or they hide it in the safe place.  If you live in apartment complex, you may leave us written permission to pick up your key at your leasing office.    

Q: How many people will come to clean my house?
A: We will assign a team of two people unless you request more.  All of our supervised crews are required to complete an extensive training program to ensure our quality service and your satisfaction.   

Q: What should I do before cleaning?
A: In order for us to spent the time cleaning most efficiently, we ask you to take a few minutes - perhaps a night before, to pick up toys, clothes, and another household items and take care of any dirty dishes.  

Q: Can I always have the same team?
A: Yes. We try to make every effort to always send you the same crew, however, there may be an occasional change due to an absence of your team member.  

Q: Do I have to provide any supplies or equipment?
A: We have everything to clean your home. However, if you wish us to use your own vacuum or special products, we will be more than happy to do that for you.   

If you have any questions, please contact us at

mailto:info@eliteservicesatlanta.com+ ,  or call (404) 290-1615.